ALIEN REEF AQUATICS Shipping & DOA Policy
DOA POLICY FOR ALL FISH AND CORAL
- Alien Reef Aquatics guarantees all fish and coral to "arrive alive". All "DOA" (dead on arrival) claims MUST be submitted within 2 hours of receipt of package. A detailed email with photographs is required.
- Alien Reef Aquatics is not responsible for any losses due to carrier delays, mishandling or weather, as these things are far beyond our control.
- Alien Reef Aquatics reserves the right to delay any shipment because of weather or shipping conditions that could impact the health of our fish and coral. The fish and coral health is always the most important concern for us.
- Alien Reef Aquatics will only issue refunds in the form of a credit to be used on future orders. There will be no refund on shipping charges under any circumstances.
- Alien Reef Aquatics is not responsible for any losses due to improper care. Please rest assured that we will work with you to resolve any issue that arises to the best of our ability.
SHIPPING SERVICE FOR ALL FISH & CORAL
- Orders will be shipped to the address given at checkout.
- Alien Reef Aquatics strongly recommends having your fish and coral orders held at the customer's local UPS shipping terminal and pick it up in there early morning when it arrives. This avoids lengthy drive times by the local carrier and more travel abuse. Contact us for more information.
- Alien Reef Aquatics DOES NOT ship to P.O. Box address.
- Alien Reef Aquatics DOES NOT ship to APO/FPO addresses.
- Alien Reef Aquatics DOES NOT refund orders that were given insufficient, inaccurate, or invalid address.
- Alien Reef Aquatics DOES NOT refund shipping costs for any reasons.
- Alien Reef Aquatics uses UPS Overnight Shipping.
- Alien Reef Aquatics does not make shipping and packaging a profit center. We pass along the discsounted rate(s) and cost of shipping materials to our customers to keep shipping costs low. Fuel surchanges will be passed along if carriers have implemented any.
- Orders containing multiple or large fish may require a larger box and additional heat or cold packs. Additional charges could apply.
- Alien Reef Aquatics does not ship to Hawaii, Alaska, Puerto Rico, Virgin Islands or military bases.
All Dry goods will ship USPS, UPS ground, 2nd Day Air, or Next Day air as the customers requests at standard discounted rates.